Sysop helps Aintree improve its IT processes


Programme includes major incident management consultancy and IT service management training

IT educator and consultancy, Sysop, is to help Aintree University Hospital NHS Foundation Trust improve its major incident response as well as running accredited SDI Service Desk Institute and ITIL service management courses for its IT people.

The hospital provides all the acute services for the region and employs around 4,000 staff including 70 IT and telecoms people.

“This investment is all about improving what we do here and Sysop’s services are something of a one-stop shop for us, providing everything we need” says Aintree Hospital's head of IT, John Speight.

“A Sysop consultant ran a major incident workshop for our senior managers, which helped us to review what we have in place for any major incident response in the event of core system failure, looking at improvements we could make in key areas such as systems recovery and communication with others across the organisation. We are now making the process and procedural changes we need to be more responsive, 24/7.

“We prefer on-site to computer-based training as we think it makes optimum use of IT staff time and delivers better outcomes. Sysop’s SDI and ITIL courses are also IT team-builders for us, so an on-site classroom approach is the best one for us."

Sysop director of professional services, Adam Sawle, added: “Our consulting-led approach to process and people improvement is more rigorous and longer-lasting than the tick-in-the-box training industry norm. It also helps us to ensure that any investment made in our services delivers a measurable return.”

Sysop’s work for Aintree Hospital follows its recent appointment by the North West Skills Development Network which facilitates professional development for 4,500 NHS informatics staff across Lancashire, Greater Manchester, Cheshire and Merseyside.

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