InHealth chooses Docman for its transfer of care


Docman Hub sends diagnostic reports electronically to GP practices as soon as they are available, enabling clinicians to spend more time on patient care

InHealth, a leading provider of diagnostic services to the NHS and the independent sector, has chosen Docman Hub to provide a more efficient digital transfer of the care process.

Docman is used by more than 120 provider organisations and 6,000 GP practices as a structured messaging platform. The Hub integrates with InHealth’s patient management system - xRM – which uses a Clinic Portal or Clinical Systems to help clinicians spend less time on administration and more time on patient care. It seamlessly sends diagnostic reports electronically as soon as they are available, which arrive into the centre of a GP practice workflow process to be immediately available for a GP.

'Digitising our diagnostic report delivery reduces the risk of manual error and delay in review and filing of reports, while the automated solution saves time and effort in GP practices and within InHealth’s Patient Referral Centre,' said Aga Rak, IT Programme Manager, InHealth.

'The Hub also improves our communication as we can now instantly see that a diagnostic report has been delivered and if a document has been rejected by a practice. If a report is rejected we can react quickly to resolve any issue.'

InHealth is currently piloting the Hub with a group of GP practices across Enfield and Haringey CCGs. 'The pilot phase has been excellent so far and we aim to complete it by the end of September,' adds Rak. 'Following this we intend to make the solution available to additional CCGs as soon as possible.'

'Sustained organic growth has led InHealth to reach a level of complexity that requires systems and processes that are standardised, scalable and automated wherever possible,' commented Steve Standring, Programme Director, InHealth. 'Integrating Docman with our new Patient Management System to create a digitised diagnostic report delivery solution contributes towards our digital strategy for connected healthcare.'

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