Gloucestershire County Council makes £1m annual saving through homecare monitoring


CM2000’s Electronic Call Monitoring system helps improve quality and efficiency for Gloucestershire’s disability service

Gloucestershire County Council and Gloucestershire Clinical Commissioning Group (CCG) is saving £1m a year for its disability services after implementing an Electronic Call Monitoring (ECM) system from CM2000.

CallConfirmLive!, a call monitoring, scheduling, and financial management tool, has enabled the authority to improve visibility of externally-delivered care, providing validation and a wealth of information about shared care and one-to-one situations.

The council now has the ability to monitor visits in detail, including visit duration, the support worker in charge, the client receiving support, and alerts if the support doesn’t take place as planned or the support worker feels at risk while on shift.

Prior to CallConfirmLive!, payments for services were made to each provider upon receipt of a hard-copy invoice, with no clarity on the level of support delivered.

Gloucestershire now operates payment for actual service delivery, rather than estimated timesheets.

Chris Haynes, Gloucestershire’s joint commissioner, said: “CallConfirmLive! delivers complete transparency that enables support workers to tailor packages based on individual needs and ensure continuity of care.

“It has brought quality into the ‘value for money’ equation, and we see it generating long-term savings for the service.”

Gloucestershire conducted a pilot project and found under delivery of commissioned support in the region of 7-10%.

With CallConfirmLive!, this time and money is now being reinvested into the service.

Mark Thomas, managing director of CM2000, said: “Gloucestershire has become the first authority in the country to extend the quality benefits and efficiency savings delivered by ECM to people with disabilities.

“This has been made possible by a solution that can monitor a range of different support types and reflect on the complexities of delivering support in shared accommodation.

“It ensures clients are getting the right care at the right time by a consistent support worker.”

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