Gateshead trust streamlines workflow, improves data quality with Carestream RIS/PACS


Radiography Information System and Picture Archiving and Communication System upgrade leads to improvements in data quality

Gateshead Health NHS Foundation Trust is identifying leaner processes and improved workflow since installing CARESTREAM Vue RIS and CARESTREAM Vue PACS systems.

The radiology department, based at Queen Elizabeth Hospital, currently performs around 165,000 examinations a year, and Clare Jones, radiology IT systems manager at Gateshead has already seen improvements in workflow and data quality from the new Carestream RIS/PACS. She said: “We wanted a fully-integrated RIS/PACS from one provider that would be delivered and supported by the solution provider and not a third party, in order to eliminate the risks that previously existed with our legacy systems and to reduce the resource intensive processes we needed to manage them.

“The Carestream RIS/PACS has definitely streamlined workflow as well as providing improved voice recognition and data quality. All this contributes to an overall improvement in patient safety.”

The new web-enabled CARESTREAM Vue PACS provides fast and easy access to the clinical tools and applications the team at Queen Elizabeth Hospital need, integrated into one efficient workspace, while the CARESTREAM Vue RIS is improving workflow by automating the patient’s diagnostic journey from order entry to results distribution. The web-based radiology information system is designed to adapt to the needs of multi-site hospitals and is accessible across the trust.

“Data quality on the RIS/PACS is improving all of the time as the trust has a better view of the data across both systems and are in control of updating it as required,” said Jones.

“We’ve definitely removed a number of wasteful workarounds and replaced with them with Lean processes and workflow.”

“Both systems are very intuitive and easy to use,” she added.

“The majority of enterprise PACS users outside of the radiology department made the transition with online training and additional support on request and those requests were few and far between. While the period of transition was not without its challenges – and what major change projects aren’t – it didn’t take long for users to become comfortable with the new systems and ways of working.

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“The implementation has given us the opportunity to streamline processes and remove a lot of workarounds that were required to address risks inherent to our legacy systems. Overall the current workflow is more efficient than the one we had prior to implementation of the new systems.”