Aintree University Hospital goes live with digital outpatient flow management project


Hospital deploys Intouch with Health self check-in kiosks and digital calling screens in effort to improve outpatient services

Aintree University Hospital NHS Foundation Trust has gone live with new digital patient flow management software to help better manage outpatient appointments and increase the efficiency of clinics at Aintree University Hospital.

Patient-facing technology includes the launch of self check-in kiosks and digital calling screens that will be used to call patients from clinic waiting areas to clinic rooms.

Hospital staff will also be able to inform patients of clinic delays following the introduction of software to capture and update key appointment information and calculate clinic delays which are then relayed to patients via the check-in kiosks and digital call screens.

The project, delivered by patient flow specialist, Intouch with Health, also sees the introduction of Room & Resource Manager and Patient Activity Manager, enabling staff to manage and book hospital rooms and access real-time information on the location on progress of patient activities such as blood tests and scans.

Intouch’s Service Manager module has also been deployed to allow managers and senior staff to monitor and pro-actively manage service levels in line with the trust’s pre-set KPIs.

Jonathan Lofthouse, director of improvement at Aintree University University Hospital NHS Foundation Trust, said: “The entire outpatient journey can now be controlled from a digital dashboard accessed by staff at multiple locations throughout the department.

“We are confident this project will deliver significant benefits in terms of both the patient experience and the efficient running of our outpatient clinics.”

Mike Sanders, chief executive officer at Intouch with Health, added: “We are delighted to be working with the team at Aintree to support its digital transformation, with the aim of creating a better hospital experience for visiting patients and freeing up hospital staff to focus on delivering the expert levels of care it is renowned for.”

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